Terms of Service
Last Updated: January 2025
Terms and Conditions
These Terms and Conditions govern your use of Noble Fleet's website and luxury transportation services. By accessing or using our services, you agree to be bound by these terms and our Privacy Policy.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, you must not use our website or services. These terms apply to all users, visitors, customers, and others who access or use our services in Singapore.
1. Definitions
"Service" or "Services"
Refers to luxury transportation services provided by Noble Fleet, including Express Business Shuttle, Leisure Day Packages, and International Delegation Services
"User" or "You"
Means any person accessing our website or using our transportation services
"Content"
Includes all text, images, graphics, logos, and materials on our website or related to our services
"We," "Us," or "Our"
Refers to Noble Fleet, a luxury transportation company operating in Singapore
"Agreement"
These Terms of Service, along with our Privacy Policy and any service-specific terms
"Platform"
Our website, mobile applications, and any other digital interfaces we provide
2. Use of Services
Service Eligibility
- Services are provided for personal and business use by individuals aged 18 years or older
- Corporate accounts may be established for business users with appropriate authorization
- Users must provide accurate information during booking and registration
- Users are responsible for maintaining confidentiality of account information
Service Availability
Express Business Shuttle
24/7 availability throughout Singapore with 15-minute response time during business hours
Leisure Day Packages
Daily operations 8:00 AM to 10:00 PM, advance booking required (minimum 24 hours)
Delegation Services
Available with 48-hour advance notice, coordination team available 24/7
User Responsibilities
3. Prohibited Uses
Users may not engage in the following activities:
Legal Violations
- Violate any applicable Singapore laws or regulations
- Engage in fraudulent activities or misrepresentation
- Use services for illegal transportation of goods or persons
- Attempt to circumvent payment or billing systems
Platform Misuse
- Infringe on intellectual property rights
- Transmit harmful or malicious code
- Attempt unauthorized access to systems
- Interfere with service operations or security measures
Behavioral Violations
- Harass, threaten, or harm chauffeurs or other users
- Engage in discriminatory or offensive behavior
- Use services under the influence of alcohol or drugs
- Damage or misuse vehicle property and equipment
Commercial Restrictions
- Resell or redistribute our services without authorization
- Use services for competing commercial transportation
- Extract data for commercial purposes without consent
- Reproduce content for unauthorized commercial use
Enforcement
Violation of these prohibited uses may result in immediate service termination, legal action, and cooperation with law enforcement authorities. We reserve the right to refuse service to users who violate these terms.
4. Intellectual Property Rights
Our Property Rights
All content on our platform remains the exclusive property of Noble Fleet, including:
Brand Assets
- • Noble Fleet trademark and logos
- • Service names and branding
- • Visual design elements
- • Marketing materials and imagery
Content & Technology
- • Website content and structure
- • Software and applications
- • Service methodologies
- • Business processes and procedures
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our platform and services for personal or business purposes in accordance with these terms.
You May:
- • Access and use our services as intended
- • Print materials for personal reference
- • Share content with proper attribution
You May Not:
- • Reproduce content without permission
- • Modify or create derivative works
- • Use content for commercial purposes
User-Generated Content
5. Service-Specific Terms
Transportation Services
Booking and Scheduling
- • Advance booking required for leisure packages and delegation services
- • Express business shuttle available with 15-minute response time
- • Modifications accepted up to 2 hours before scheduled service
- • Cancellations subject to our cancellation policy
Service Delivery
- • Professional chauffeurs with appropriate licensing and training
- • Luxury vehicles maintained to highest safety and comfort standards
- • Real-time tracking and communication during service
- • Compliance with Singapore transportation regulations
Payment Terms
Accepted Methods
- • Major credit cards (Visa, Mastercard, Amex)
- • Bank transfers for corporate accounts
- • Online payment processing
- • Corporate billing arrangements
Payment Processing
- • Secure payment processing systems
- • Payment confirmation for all transactions
- • Itemized billing for corporate accounts
- • Currency in Singapore Dollars (SGD)
Cancellation and Modification Policy
| Service Type | Modification Window | Cancellation Policy |
|---|---|---|
| Express Business | Up to 2 hours before | No charge if >2 hours notice |
| Leisure Packages | Up to 24 hours before | 50% charge if <24 hours notice |
| Delegation Services | Up to 48 hours before | Progressive charges based on notice |
6. Disclaimers and Limitation of Liability
Service Disclaimers
- Services are provided "as is" without warranties of any kind, express or implied
- We do not warrant specific results, outcomes, or experiences from our services
- Service availability may be affected by weather, traffic, or unforeseen circumstances
- We reserve the right to modify or discontinue services with reasonable notice
Limitation of Liability
Maximum Liability
Our total liability for any claim arising from or relating to our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.
Excluded Damages
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.
Covered by Insurance
- • Vehicle accidents and collisions
- • Personal injury during transport
- • Property damage to passenger belongings
- • Third-party liability claims
User Assumes Risk
- • Personal health conditions during travel
- • Business losses due to delays
- • Technology failures or connectivity issues
- • Third-party service provider failures
7. Dispute Resolution
We are committed to resolving disputes fairly and efficiently through the following process:
Direct Communication
Contact our customer service team immediately to discuss concerns and seek informal resolution. Most issues can be resolved through direct communication and goodwill.
Mediation
If direct resolution fails, disputes may be submitted to mediation through Singapore Mediation Centre or similar qualified mediation services mutually agreed upon.
Arbitration
Unresolved disputes may be submitted to binding arbitration under Singapore International Arbitration Centre (SIAC) rules, with proceedings conducted in English.
Governing Law and Jurisdiction
Applicable Law
These terms are governed by the laws of Singapore, without regard to conflict of law principles.
Jurisdiction
Singapore courts have exclusive jurisdiction over any legal proceedings that cannot be resolved through arbitration.
Time Limitations
Any claim or dispute must be brought within one (1) year after the cause of action arises, or such claim or dispute will be permanently barred.
8. Termination
Termination by You
You may terminate your use of our services at any time by:
- Discontinuing use of our website and services
- Canceling any active bookings or subscriptions
- Notifying us of your intention to terminate the relationship
- Settling all outstanding payments and obligations
Termination by Noble Fleet
We may terminate or suspend your access to our services immediately, without prior notice, for:
Immediate Termination
- • Violation of these terms of service
- • Fraudulent or illegal activities
- • Threat to safety of chauffeurs or other users
- • Non-payment of service fees
Notice-Based Termination
- • Business operational changes
- • Service discontinuation decisions
- • Regulatory or legal requirements
- • Mutual agreement to end relationship
Effects of Termination
9. General Provisions
Entire Agreement
These Terms of Service, together with our Privacy Policy and any service-specific terms, constitute the entire agreement between you and Noble Fleet.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
No Waiver
Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
Assignment
You may not assign your rights under these terms without our written consent. We may assign our rights and obligations without restriction.
Force Majeure
Neither party shall be liable for any failure to perform due to unforeseen circumstances beyond reasonable control.
Headings
Section headings are for convenience only and do not affect the interpretation of these terms.
10. Changes to These Terms
We may modify these Terms of Service from time to time. When we make changes, we will:
Notification Process
- Update the "Last Updated" date at the top of this page
- Notify active users via email or platform notification
- Provide prominent notice on our website
- Allow reasonable time for review before changes take effect
Your Options
- Review updated terms carefully before they take effect
- Discontinue use if you disagree with changes
- Contact us with questions or concerns about changes
- Continued use indicates acceptance of updated terms
Important: Your continued use of our services after changes take effect constitutes acceptance of the updated Terms of Service. If you do not agree to the modified terms, you must discontinue use of our services.