Privacy Policy
Last Updated: January 2025
Our Commitment to Privacy
At Noble Fleet, we are committed to protecting your privacy and handling your personal information with the utmost care and transparency. This Privacy Policy explains how we collect, use, share, and protect your information when you use our luxury transportation services in Singapore.
We understand that trust is fundamental to our relationship with clients, and we take our responsibility to protect your personal data seriously. This policy applies to all Noble Fleet services, including our website, mobile applications, and transportation services.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when using our services:
Contact Information
- • Full name and preferred title
- • Email address
- • Phone number
- • Business or personal address
Service Information
- • Transportation preferences
- • Pickup and destination addresses
- • Special requirements or requests
- • Payment information
Communication Data
- • Messages sent through contact forms
- • Email correspondence records
- • Phone conversation notes
- • Service feedback and reviews
Professional Information
- • Company name and position
- • Business contact information
- • Corporate account details
- • Delegation coordination data
Information We Collect Automatically
When you visit our website or use our services, we automatically collect certain information:
How We Use Your Information
We use your personal information for the following purposes, based on legal grounds including contract fulfillment, legitimate interests, and consent:
Service Delivery
- Provide luxury transportation services as requested
- Coordinate pickup and destination logistics
- Manage bookings and service modifications
- Process payments and billing
Communication
- Respond to inquiries and service requests
- Send booking confirmations and updates
- Provide customer support and assistance
- Share important service announcements
Service Improvement
- Analyze service usage and performance
- Improve website functionality and user experience
- Develop new services and features
- Conduct customer satisfaction surveys
Legal Compliance
- Comply with Singapore transportation regulations
- Maintain required business records
- Fulfill tax and financial reporting obligations
- Respond to legal requests and investigations
Marketing Communications (Opt-in Only)
We will only send you marketing communications if you have explicitly opted in to receive them. You can withdraw consent at any time by unsubscribing or contacting us directly.
Legal Basis for Data Processing
We process your personal data based on the following legal foundations:
Contractual Necessity
Processing necessary to provide transportation services, manage bookings, and fulfill our contractual obligations to you.
Legitimate Interest
Processing for business operations, service improvement, fraud prevention, and maintaining customer relationships, balanced against your privacy rights.
Consent
Processing based on your explicit consent for marketing communications, location tracking, and optional data collection.
Legal Obligation
Processing required to comply with Singapore laws, regulations, tax obligations, and regulatory requirements.
How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
Service Providers
- Payment processing partners
- Cloud hosting and IT service providers
- Customer support platforms
- Analytics and marketing tools
Business Partners
- Luxury hotels and concierge services
- Corporate travel management companies
- Event coordination partners
- Tourism and cultural organizations
Legal Requirements
We may disclose your information when required by law, court order, or government request, or when necessary to protect our rights, property, or safety, or that of our users and the public.
Data Protection Measures
All third parties who process your data on our behalf are bound by strict contractual obligations to protect your information and use it only for specified purposes consistent with this privacy policy.
Data Security and Protection
We implement comprehensive security measures to protect your personal information:
Encryption
All data transmission uses SSL/TLS encryption, and sensitive data is encrypted at rest using industry-standard protocols.
Access Control
Strict access controls ensure only authorized personnel can access your data on a need-to-know basis.
Monitoring
Continuous monitoring and logging of data access, with regular security audits and vulnerability assessments.
Security Incident Response
In the unlikely event of a data breach, we maintain a comprehensive incident response plan to:
- • Immediately assess and contain the incident
- • Notify affected individuals within 72 hours
- • Report to relevant authorities as required
- • Implement corrective measures
- • Provide support and assistance to affected parties
- • Conduct thorough post-incident analysis
Data Retention
We retain your personal information for specific periods based on legal requirements and business needs:
Contact Form Submissions
3 YearsInquiries and communications through website forms and email correspondence
Service Records
5 YearsTransportation service bookings, customer preferences, and service delivery records
Financial Records
7 YearsPayment information, invoices, and financial transactions (legal requirement)
Marketing Data
Until WithdrawnMarketing preferences and communications until consent is withdrawn
Website Analytics
24 MonthsAnonymous usage statistics and website performance data
When retention periods expire, we securely delete or anonymize your personal information unless longer retention is required by law or for legitimate business purposes.
Your Privacy Rights
Under Singapore's Personal Data Protection Act (PDPA) and other applicable laws, you have the following rights:
Right to Access
Request access to your personal data and information about how it's processed
Right to Rectification
Correct inaccurate or incomplete personal information we hold about you
Right to Erasure
Request deletion of your personal data under certain circumstances
Right to Object
Object to processing of your personal data for certain purposes
Right to Data Portability
Receive your personal data in a structured, commonly used format
Right to Restrict Processing
Limit how we process your personal data under specific conditions
Right to Withdraw Consent
Withdraw consent for data processing at any time where consent is the legal basis
Right to Complain
Lodge complaints with the Personal Data Protection Commission (PDPC) of Singapore
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
International Data Transfers
Your personal information may be transferred to and processed in countries outside of Singapore, including:
Service Providers
Cloud hosting services, payment processors, and analytics providers may process data in the United States, European Union, or other jurisdictions with appropriate safeguards.
Safeguards
We ensure adequate protection through standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.
All international transfers comply with Singapore's Personal Data Protection Act and applicable international data protection regulations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Your continued use of our services after changes are made constitutes acceptance of the updated Privacy Policy. If you disagree with any changes, please discontinue use of our services and contact us to discuss your data.